HOW
DO I...
OBTAIN
A HOME VISIT? (daytime)
Home visits are for patients who are too ill to attend the surgery. If you wish
the doctor to call, please telephone or send a message before 10.30am. When requesting
a home visit, please state the name and address of the patient and also your telephone number.
The receptionist
will need some medical details so that the GP can make a decision about urgency,
need for x-rays etc.
Remember we can see three or four people in the surgery during the time an average
visit takes.
MAKE
APPOINTMENTS?
Doctors' Appointments
Morning appointments are available from 8.40am - 12 noon
Afternoon
appointments are available from 2.00 - 5.30pm
Doctors' consultation times may vary when we are using locums.
Telephone Appointments
Telephone appointments are also available if you feel your condition can be dealt with in this way. We will arrange a suitable appointment with you and either the GP or nurse practitioner will call you back. When making the appointment the receptionist will request some brief details.
Nurses' Appointments
Appointments are available from 8.40am - 5.20pm
The average
length of appointments is 10 minutes.
One appointment is for
one person (even if they are a child).
Please limit the number of
problems you bring to each appointment - the more you bring the less
time the doctor has to deal with each problem.
Do stay with the same doctor
doing the investigation and treatment of any illness.
Those who repeatedly
miss an appointment without cancelling will be removed from the practice
list.
OBTAIN
TEST RESULTS?
Patients can telephone anytime but preferably after 10.00am to enquire about
the results of their tests. Your test results will only be given to
you personally. If reception staff have any doubts as to your identity
during a telephone call they will ask that you come to the surgery to
be given the results by a doctor or nurse in private. It is not in your
best interests to ask for results at reception.
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