SURGERY TIMES
The
surgery operates an appointment system for doctors' and nurses'
consultations.
You can make an appointment with any of the
doctors or nurses; if you wish to see the doctor or nurse of your choice,
you may have to wait longer to be seen. We will always see you the same
day if you require urgent medical attention.
Our receptionist cannot
advise on medical problems. They can, however, relay messages to the practice
nurses and GP's. However, doctors and nurses are very busy and
cannot interrupt their work to answer enquiries. Messages will be recorded
in a book and brought to the nurses' or doctors' attention
when they are free.
SURGERY APPOINTMENT POLICY
1) If you are not able to attend for a pre-booked appointment, please phone the surgery to cancel. This will allow another patient the chance to be seen. Patients that repeatedly fail to attend for appointments without advising the surgery will be removed from the surgery list.
2) If you are more than five minutes late for your appointment you will be asked to make a new appointment.
PLEASE
LET US KNOW IF YOU ARE UNABLE TO KEEP YOUR APPOINTMENT
Appointments can be made either by telephoning on 514154 or by calling into the surgery.
Practice
Opening Hours
Monday - Friday 8.00am - 6.00pm
Saturday
and Sunday Closed
NATIONAL
HOLIDAYS
The surgery is closed December 25/26, January
1/2 and May Day Monday.
Any other days will be advertised by notices
in the surgery.
LOCAL
HOLIDAYS (Fraserburgh)
The surgery will be
open all day as normal.
WHEN
SURGERY IS CLOSED
When the surgery is closed, you
can phone NHS 24 for advice
(Tel no: 08454 24 24 24)
NHS
24 is a 24-hour telephone health advice and information service that
is available in Grampian. The new NHS service for Scotland works alongside
existing services and is provided by highly experienced and fully qualified
nurses.
If you, or someone you look after is unwell, you can
call NHS 24 and a Nurse Advisor will assess the situation and will help
you get the care you need.
Daytime
You should
still contact your GP for urgent medical help or a routine appointment,
but, if you are not sure what to do you can call NHS 24 and speak to
a Nurse Advisor who will advise you on the best course of action. This
may involve treating symptoms yourself, visiting a pharmacist or doctor
or, in more serious situations, advising you to go to an accident and
emergency unit.
NHS 24 also provides a health information service.
If you are looking for information on medical conditions or a health
service, you can contact one of our Health Information Advisors who
will be able to provide you with advice or direct you to other organisations
and sources of advice and information.
IF THE CONDITION
IS LIFE - THREATENING PHONE 999
THERE IS ALWAYS A DOCTOR ON DUTY
FOR MEDICAL EMERGENCIES; IT MAY NOT BE A DOCTOR FROM YOUR PRACTICE;
WHEN YOU PHONE 514154 YOU WILL BE ADVISED BY AN ANSWERING MACHINE HOW
TO OBTAIN HELP
DISABLED
PATIENTS
Consulting rooms are all on the ground floor with easy access for
people with disabilities. If you require to borrow a wheelchair to gain
entry please speak to one of the receptionists.
If you need
help with communication and cannot bring someone to help you, the practice
can, if given adequate notice, provide help.
CAR
PARKING
There is a car park in front of the surgery.
The car park at the rear is reserved for doctors and staff only.
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