Saltoun Surgery

SURGERY TIMES

The surgery operates an appointment system for doctors' and nurses' consultations.

You can make an appointment with any of the doctors or nurses; if you wish to see the doctor or nurse of your choice, you may have to wait longer to be seen. We will always see you the same day if you require urgent medical attention.

Our receptionist cannot advise on medical problems. They can, however, relay messages to the practice nurses and GPs. However, doctors and nurses are very busy and cannot interrupt their work to answer enquiries. Messages will be recorded in a book and brought to the nurses' or doctors' attention when they are free.

SURGERY APPOINTMENT POLICY

1) If you are not able to attend for a pre-booked appointment, please phone the surgery to cancel. This will allow another patient the chance to be seen. Patients that repeatedly fail to attend for appointments without advising the surgery will be removed from the surgery list.

2) If you are more than five minutes late for your appointment you will be asked to make a new appointment.

PLEASE LET US KNOW IF YOU ARE UNABLE TO KEEP YOUR APPOINTMENT

Appointments can be made either by telephoning on 514154 or by calling into the surgery.

Practice Opening Hours

Monday - Friday 8.30am - 6.00pm
Saturday and Sunday closed

Appointments can be booked by telephone from 8.00am.

NATIONAL HOLIDAYS

The surgery is closed December 25/26, January 1/2 and May Day Monday.
Any other days will be advertised by notices in the surgery.

LOCAL HOLIDAYS (Fraserburgh)

The surgery will be open all day as normal.

WHEN SURGERY IS CLOSED

When the surgery is closed, you can phone NHS 24 for advice
(Tel no: 08454 24 24 24)

NHS 24 is a 24-hour telephone health advice and information service that is available in Grampian. It works alongside existing services and is provided by highly experienced and fully qualified nurses.

If you, or someone you look after is unwell, you can call NHS 24 and a Nurse Advisor will assess the situation and will help you get the care you need.

Daytime
You should still contact your GP for urgent medical help or a routine appointment, but, if you are not sure what to do, you can call NHS 24 and speak to a Nurse Advisor who will advise you on the best course of action. This may involve treating symptoms yourself, visiting a pharmacist or doctor or, in more serious situations, advising you to go to an accident and emergency unit.

NHS 24 also provides a health information service. If you are looking for information on medical conditions or a health service, you can contact one of their Health Information Advisors who will be able to provide you with advice or direct you to other organisations and sources of advice and information.

IF THE CONDITION IS LIFE-THREATENING PHONE 999

THERE IS ALWAYS A DOCTOR ON DUTY FOR MEDICAL EMERGENCIES; IT MAY NOT BE A DOCTOR FROM YOUR PRACTICE; WHEN YOU PHONE 514154 YOU WILL BE ADVISED BY AN ANSWERING MACHINE HOW TO OBTAIN HELP

DISABLED PATIENTS

Consulting rooms are all on the ground floor with easy access for people with disabilities. If you require to borrow a wheelchair to gain entry please speak to one of the receptionists.

If you need help with communication and cannot bring someone to help you, the practice can, if given adequate notice, provide help.

CAR PARKING

There is a car park in front of the surgery. The car park at the rear is reserved for doctors and staff only.